Those of us playing the game in Europe and choosing the European servers are one step removed from Mythic. That step is GOA. The same split existed in Dark Age of Camelot, so the two companies obviously feel they have a good working relationship.. how do we, as players, feel about it?
GOA are our main point of contact for the game (other than on fan forums where Mythic reps post, but it’s not quite the same), billing problems, account log-in problems, late patching – we’ll be blaming GOA if problems occur.
They always seem quite friendly but there’s quite a lot of people out there (ourselves included) that remember problems during Dark Age of Camelot, and we’re still trying to regain full confidence in GOA as a company to deal with for Warhammer Online.
They weren’t great at marketing Camelot offline. I think that’ll be different this time around as they have the EA marketing team alongside.
We expect to be able to turn to GOA for European-specific official information (and in all truth, all official information should be available with them). There’s already been quite a bit of confusion over the Collector’s Edition pre-order from Play.com. That’s a bit of a concern considering we have a long relationship ahead!
I guess we have the same concerns as with many MMOs where there are separate servers and/or companies running the US and Euro servers:
- Will we be treated differently from the US players? And in what way?
- Will there be any benefits from having GOA run this instead of Mythic?
- Will there be easier ways to contact GOA? They were notoriously hard to contact with complaints with DAoC and we had to use a system called RightNow, which was far from intuitive
- I was concerned about delays, but I’ve read a couple of posts from IainC stating we’ll be getting our patches at the same time as America. If this doesn’t happen, expect a bit of a rant 🙂
We want to believe. We want this to be the best it can be. We want to play on European servers, with other people close to our timezone (or in our exact timezone). We want the same standards of service as all players of the game (esp as because of various reasons we’ll probably be paying a little more for it!). Personally, I think GOA has probably learned a hell of a lot from their DAoC experiences. And Mythic alongside them. The fact Paul Barnett came over to Dreamhack in Sweden despite Baltimore Games Day being the same weekend shows that Mythic does care about their European audience just as much as their American one. We’ll be monitoring the situation!