Morning updates (well, middle of the night!)

Well, GOA made some updates to their site at 2am (CET) and 3am (CET). First an explanation:

We have encountered serious problems with the authentication system since this morning, while the stability of the game servers, the speed of the patcher and the performance of the downloader have all been satisfactory. This issue, combined with an exceptional amount of traffic and a fault which was not identified during the extensive tests we ran on our platform has unfortunately limited the access to our servers to only a few of you along with our closed beta testers who had already been a part of the closed beta.

During the day, we have reconfigured authentication and database servers several times, both of which suffered under the huge number of simultaneous connections. The investigations and corrections we have done so far were essentially targeting the parts of the system which didn’t require a complete stop of the writing process in the database. This means we preferred to keep the database turned on during the day to let it work on the huge number of accounts that were in the process of being handled. This operation will continue through the night and when complete, we will shut down the database and reconfigure it.

If the operation works as anticipated, we can once again give you access to the account page and let you register your code for the open beta. We expect the whole maintenance to be finished late Monday morning.

And then a 3am letter from the CEO,

I rarely address players directly, but I wanted to write you as too few of you have been able to access the open beta today.

As my team explained in the previous post, although we have opened the servers and corrected numerous issues during the last 24 hours but we have not yet solved the issue of saturated Open Beta key activations that we’re currently experiencing. I am sincerely sorry for this, and I understand all the frustration the situation has spawned.

Today was a dark day. We expected a massive influx of players, but reality was even harsher.
I personally commit that we will communicate to you as clearly as possible on the resolution of these current issues. My goal is to give Warhammer Online the success it deserves. Be ensured that all GOA teams, with Mythic’s support, are working hard to bring you the best possible game experience.

There’s a general overview of how the first day of open beta went over at the Vault. Mark Jacobs acknowledges the European situation, but also tells us the state of various glitches and fixes and carries on commenting for a while.

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9 Responses

  1. Thanks for the update. It is a bit of a fail really. I’m not sure I’m convinced by a CEO letter at 3am (or whenever it was posted) who probably was told what to write anyway.
    We are all human but the lack of communication was one of the main spurs to anger, I think – and the confident assurances that everything would be fine.
    In the end, I think starting an open beta on a Sunday afternoon – just – so the Americans got their open beta at the same time was a bit rough. Bah, see, it’s all made me feel mean-spirited now. I was so excited and now I just feel sad reading all the news 😦

  2. Aww piffle, I will find you a cute pic to obliterate any news.

  3. Haha, Arb

    Don’t worry EU’ers… it’s just beta. These characters get deleted, anyway.

  4. Sure, it is just open beta – but for many this is their first interaction with the game, and because of the huge key giveaway last week, quite a few of those won’t have already bought the game either… but we’ll see!

  5. It’s always saying ‘it’s only open beta’ but I was still kind of looking forward to playing alongside some guild-members. And the whole US players etc rubbing it in our faces doesn’t exactly make things better. I wonder how much moaning there would be that side if the roles were reversed. I don’t think it would have been any better. It isn’t about attachment to particular characters but more about creating community and atmosphere that leads people to tell people to buy the game or not.

  6. I guess what I’m trying to say is… better now than at release, ya?

  7. Poor GOA. All this mess proves, lest there was any doubt, is that humans are fallible. I’m not making excuses for GOA. I just hate to see all this blame getting flung about when it essentially does nothing to help resolve the issue.

    I’d wager that very few of us have any inkling of the pressure GOA’s staff have been under, or the complexities involved in getting a project of this scale off the ground. These issues are emergent properties of a staggeringly complex situation, and I very much doubt any one individual deserves the anger that is being thrown in GOA’s direction.

    Time will resolve these issues, hopefully before launch next week. Let’s find something more productive to do with our time than crucify a bunch of people that are already on the rack.

    Oh, and these comments aren’t aimed at the BoG, who have done a great job of reporting all this in a measured fashion, but to the EU Warhammer community as a whole.

  8. In response to unwise
    >>I’d wager that very few of us have any inkling of the pressure GOA’s staff have been under, or the complexities involved in getting a project of this scale off the ground. These issues are emergent properties of a staggeringly complex situation<<

    I think you should not be suprised by the large amount of people who are hard core games players and who have experience of large scale projects.

    GOA have had a simple task compared to Mythic.

    Mythic are doing the code and all GOA need do is mirror there kit for the games servers and test it.

    Billing and logon account systems have been around for years, GOA even has one already used for DAOC with the only difference being it needed to allow the use of Paypal.

    The only thing GOA had to manage was server load, they know how many copies of CE and SE with open beta keys were sold, they know how many free keys they distributed so they know exacyly the maximum load they would experience.

    It is going to be much harder come proper release days when they have no control over how many people buy the game from distributors.

  9. @Toenee

    Maybe you are right, but the fact remains that you have made much use of assumption and conjecture in your assessment. You are assuming the technical issues faced by GOA were trivial, whereas we simply do not know if this was really the case.

    Again, I’m not saying you are wrong, but my preference is not to rush to judgement when there is so much about all this that is simply not known. There is the potential for a whole plethora of mitigating circumstances that we have absolutely no inkling of.

    Heck, even if you are right and this whole mess is symptomatic of gross organisational incompetence, what does all of this rage achieve? Will it fix the problem sooner? Most probably not. Will it encourage EA to dump GOA? Extremely unlikely.

    I sometimes wonder what might happen if all the wasted outrage from this and similar situations was channelled into a more worthy cause. World Peace anyone?

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