Have HMV got it all wrong?

We spent a while in the early days of the blog pondering when Play.com would send out their CE pre-order codes, and kind of wishing we’d gone to an HMV store and picked up the pre-order box there.

It now seems that HMV are having issues with the way they handled the pre-order programme. Right from the start people had conflicting reports about whether HMV staff were asking for their details to reserve them a copy of the Collector’s Edition when it came into the store. Some were being asked, some weren’t.

Now, over at Freddyshouse, there’s a worrying thread which goes into quite a few details of people being told by various sources at HMV that they might not have enough CEs to cover the pre-orders they took. As they were haphazard about recording people’s details – this could be of major concern to people who went this route to the CE pre-order.

Our advice:

  • Check with the manager at the HMV store where you bought your pre-order box
  • Email HMV (consumer-power!)
  • Check over at Freddyshouse, since obviously quite a number of UK buyers there with similar problems, post your experiences so that everyone can benefit from any information gleaned
  • Hope that HMV can come up with a solution to this
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Mark speaks

Mark Jacobs has made an exhaustive post over at the Vault, listing a number of important things, including an NDA lift next week. The whole article and thread is here.

Here’s a quick summary:

  • 18th September was picked so they could have a simultaneous worldwide release
  • subscription pricing was chosen to be ‘on the same level’ as competition
  • there will be a preview weekend in addition to the normal open beta, and people who pre-ordered the CE will be given priority into the preview weekend (assume this is US until we hear otherwise)
  • CE people will get an extra day’s headstart than the SE people (I’m assuming all announcements relate specifically to the US CE/SE thing, as we know GOA are doing things a little differently – but would love this to be the case in Europe too)
  • pre-order CE peeps will be invited into closed beta as of next week, but will have to meet tech requirements to get in (again, assume America only)
  • still working on a date for open beta
  • they hope to lift the NDA next week but it’s subject to change – there are three issues they need to address first – full explanation once the NDA lifts